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Craneware Insights

There are at least three ways compliance and coding alerts can be communicated between the CDM Maintenance team and other members of the charge capture process.

Give compliance and operations managers access to Chargemaster Toolkit™ where they can examine billing codes in the compliance tab and read the related compliance alerts.
CDM maintenance team use the messaging function to notify relevant managers of alerts they feel are particularly important.
Encourage Craneware Online users to enroll for the Craneware Insights service. Based on the relevant GL to which a user is linked Craneware will e-mail alerts without further action by the client. No response is required.

Options checklist:

Provide key users access to view the Toolkit active window and participate in management of the compliance tab.
Manage communications from a central review point using CWOnline messaging memos thereby documenting the correspondence as part of the Toolkit audit trail.
Sign up users for Craneware Insights, an automated e-mail notification service with compliance and other alerts as they are tracked by the Craneware Data Team.

Key information and lessons from the field:

As employees change roles, join and leave the organization it will be important to develop a process for notifying the Craneware Supervisor so that security settings are updated and the relevant participants are included in the communications network for key compliance alerts.
Unsolicited communications can be overwhelming in a mailbox already inundated with day-to-day correspondence. It is important to consider the most effective method of engaging different participants in the ongoing compliance communication and education process. CWOnline can establish a system of accountability by allowing you to request a response from the recipient that they have read and understand the information. On the other hand the distribution of information requires a commitment to maintain a disciplined process.
One option is to begin with the most comprehensive communications program and survey participants in 3-4 months to evaluate its impact. As with all user options, the Toolkit is flexible to accommodate changes in your process over time.

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