Support \\ Training

Industry-wide recognition of Craneware’s support and training is a key driver in Chargemaster Toolkit’s No. 1 KLAS ranking. Clients can resolve common issues via the software’s expansive Help menu. Any time they need more help, though, they receive live, enthusiastic support via the 1-888-601-4162 toll-free phone number or via e-mail at support@craneware.com.

Clients receive on-site user training when their Craneware solutions are installed. The training process doesn’t end there, certainly. Post-implementation training is available in a number of ways, to suit users’ preferred learning styles:

• Training Events Center: A program of live, interactive WebEx sessions at beginner, intermediate and advanced levels.  Download fact sheet
• User Groups: Regularly scheduled conferences around the country. Users learn the newest features of Craneware software, and share their success stories with each other.  Download fact sheet and schedule
• Craneware Knowledge Center: Free self-training for users of all abilities. Training includes self-administered tests, lessons from the field, and best practices for implementation.
• Pre-recorded training tutorials: A wide selection of on-demand tutorials that help users get the most from their Craneware software, by helping them master common features.
• One-on-one WebEx training: Scheduled upon request for individuals or groups.
• Onsite training: Face-to-face training for which clients engage Craneware’s Training Engineers to deliver instruction customized to their organization’s specific needs.

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