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Welcome to Craneware's blog.

This blog is the place to go for discussions related to the many facets of healthcare revenue integrity. Here, Craneware experts share their thoughts and report on industry trends… and encourage you join the conversation with your own unique experiences and opinions. Craneware client or not, there's something for everyone to learn and discuss.

Engaging Patients, Engaging in Success. Notes from the 2016 NAHAM Conference.

by Craneware2. June 2016 12:34

By: Rick Weissinger, VP Corporate Marketing, Craneware

The National Association of Healthcare Access Management held its 42nd Annual Conference from May 24 to 27 at the Sheraton New Orleans. Attendees enjoyed three days (four including pre-conference symposia) of education, exhibits, and networking with peers from across the country.

In case it was ever in doubt, access management and patient engagement are currently the focus of intense interest. Patient-centric care, video conference technology, multi-channel digital access, and taking the stress out of patient financial obligation were some of the topics of the Learning Labs.

General sessions also were focused on the patient experience, reflecting not only the genuinely caring attitudes of access management teams toward their patients, but the growing emphasis on improved patient satisfaction as essential to better outcomes and optimal reimbursement.

Mobile technology is seen in patient access as much as in any part of healthcare, and the exhibit hall featured suppliers emphasizing data sharing, patient scheduling and communication, and innovative payment solutions (such as our own Trisus ActivePay™.) While apps are still abundant, the tech currents seem to be moving toward using SMS (text) messaging as a new universal means of communicating quickly.

Every attendee seemed to be talking about “networking” in the more traditional sense, though. “It’s talking to my peers,” one shared, “that makes this so special. I know I’m not alone, and even though I thought no one else had this kind of challenge, it turns out there’s always someone else who’s been through it.”

Were you at NAHAM? Or is there another conference that’s your “must attend?” Please share with us what you learn from events such as this.


New York. New Challenges. New and Old Friends.

by Craneware26. May 2016 15:35

By: Amy Groom, Senior Marketing Coordinator, Marketing

We recently held our annual New York City 1-day User Group at the Greater New York Hospital Association (GNYHA) offices in Manhattan. Over 65 attendees and 33 unique facilities came to learn and share at a day of Craneware education, industry hot topics, client success stories and peer-to-peer networking. Here are some highlights from this year’s event:

  • New from Craneware - Craneware focused on where the industry is today and how we view our role in it, what’s new, what’s coming, etc. The value cycle and how the concept is transforming the industry and our products was a leading topic. New product discussions included Chargemaster Toolkit® Discovery Viewer and Trisus ActivePay™. Our Client Success Manager program was also outlined.
  • NYU Langone - Presented how they incorporated a new facility’s legacy HIS (McKesson Star) CDM into their Epic environment. This presentation was very well received and generated a lot of discussion.
  • Saratoga Hospital - Presented their denials management story using our technology and Client Success Manager. 

We are already looking forward to our 2017 1-day New York City User Group. If you were able to attend this year, what information did you find most helpful?


Happy National Nurses Week

by Craneware6. May 2016 09:29

By: Veronica Anzalone, Clinical Appeals Specialist, Craneware

I read recently, “We will not protect our own hearts, we will work to protect our human family.” For the millions of men and women called to nursing, these words are a principle to live by. National Nurses Week begins every year on May 6. While on the surface it’s a time for nurses to be recognized for their contributions to healthcare by our colleagues, patients, families, and friends, it’s should also be a time to reflect on how far the field of nursing has come in a relatively short time.

Too few people know the story of Florence Nightingale, the founder of modern nursing. Having strived through her lifetime to elevate a helping vocation to a full-fledged profession, her legacy is the foundation of modern nursing. Through considerable effort, she pioneered medical and hospital sanitation to reduce mortality, developed and tracked statistics to support those efforts, and helped shape field medicine, nursing education, and hospital administration. Moreover, Nightingale left a remarkable and timeless example of what a compassionate, devoted, and dedicated caregiver to the sick and injured looks like. Less than 200 years after entering nursing training herself, could Florence Nightingale have ever imagined what the field of nursing would look like today?

In 2016, nurses remain diligent care providers at hospital bedsides and in clinics where they are trained and certified in their specialties, sharing the mantle of medical care and leading the interdisciplinary team. Intensive care nurses tirelessly care for the sickest of the sick. Pediatric nurses bravely care for medically fragile children. Oncology nurses face cancer and all of its complications with their patients. Cardiac nurses show no fear in a Code Blue. Emergency department nurses can handle anything that comes through the door.

Beyond the bedside, nurses are in prisons, psychiatric and rehabilitation facilities, homeless shelters, and nursing homes, caring for and about the marginalized. Public health nurses advocate for the most vulnerable in our communities. Forensic nurses are devoted to the victims of violence and abuse. Hospice nurses face death every day, shouldering fear and pain with their patients. Genetics nurses are caring for patients at risk for or affected by diseases for which there are no cures. Case Management nurses coordinate care, patient resources, and services with a goal to keep patients healthy. Informatics nurses utilize their expertise to improve care delivery and impact healthcare policy. Nurses are important members of revenue cycle teams, ensuring clinical outcomes are drivers of business efforts. Clinical Nurse Specialists ensure our professional standards are met. Nurse practitioners are protecting access to healthcare for all of us through their advanced practice. Nurses are influencing the healthcare continuum through their diligent work as executives of hospitals and health systems.

The reach of modern nursing practice is expansive. From the operating room to the board room, men and women who have answered the call of nursing are deserving of this week of acknowledgement. National Nurses Week is a time to remember the vocation that became a most honorable profession. 



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